Heartlands Furniture

Orders

Orders can be placed by; Telephone, Fax, Email, & Web.
All export orders must be accompanied by evidence of export before invoicing, otherwise VAT will be charged.

Payment

• All prices exclude VAT.
• Payment can be made in the following ways;
  (i) Proforma Invoice – This includes orders over £3000 & container orders.
  (ii) Cash. A maximum of £9000 cash can be paid for any single transaction.
  (iii) Cheque. Approval is given on completion of registration form and satisfactory references. This facility can be withdrawn at anytime without notice.
  Cheques returned unpaid will carry an administrative charge of £50.
  (iv) Debit/Credit Card. Credit cards will incur a charge of 2.5%.
  (v) BACS Payment. Receipts of bank transfers must be faxed and only when the funds are received will the invoice be deemed paid. All export orders must be paid in Sterling.
  (vi) On Account. This is subject to status and may involve minimum spend.

Minimum Order

There is no minimum order for collections.
Deliveries will be subject to varying minimum values depending on areas. Generally, minimum value will be equal to distance from Heartlands as shown; (100miles=£1000, 50miles=£500).

Delivery

• All orders above minimum value will endeavor to be delivered in 7-10 days latest. Many orders can be delivered in 1-3 days.
• Urgent orders which are delivered below minimum order value will be subject to a carriage charge depending on location.
• All orders will be booked at least 24 hours before. At this time the customer must take responsibility for ensuring orders & delivery addresses are correct.
• Method of payment must be confirmed at booking in stage and in the event that payment cannot be made available the delivery will be rescheduled. If after booking in payment cannot be made to the driver, the delivery will be refused and will incur a charge of £50.
• All invoices must be paid in full. Credit notes will be raised for returns.
  The customer must take full responsibility for the checking & unloading of all deliveries.
• In the interest of Health & Safety and for Security purposes all deliveries:
  Less than £1000.00 the customer must provide at least one person to unload.
  Above £1000.00 the customer must provide at least two people to unload.
  

Claims for shortages will not be accepted after delivery. Damages and shortages must be reported to the driver and details reported to the office at time of delivery.

Couriers

All courier arrangements have to be made by the customer. At time of collection the courier must know who he is collecting on behalf and an itemized list of what is to be collected. Payment must be made before collection.

Please note that due to their handling procedures returns from courier companies will not be accepted. All collections have to be signed for.

Returns

• Incorrectly ordered items or cancelled orders cannot be returned.
• Goods that have to be exchanged must be retained in exactly the same condition as they were acquired. These goods must show no evidence of assembly and must be in their original packaging. Retailers must ensure that their customers open packaging in a manner that can easily be put back together and that all items are checked before assembling. Goods that show any sign of assembly cannot be returned. Items that are returned incomplete will not be credited and this includes fittings, knobs, etc.
  Assembled goods cannot be returned.
• Prior notice must be given for goods that are to be returned to our cash and carry department and ensure that all above conditions are met and also the original invoice must be made available.
• Returned goods can only be accepted by Heartlands drivers if authorised by the sales team. If goods are to be returned to our drivers, the nature of the damage together with the invoice number must be reported at booking in stage.
• Where applicable spare parts will be posted to rectify problems.
• Heartlands will not be responsible for any losses occurred in the delivery of wrong or faulty goods.
• Heartlands will not be liable for any losses incurred, howsoever caused, in all aspects of day-to-day running of the business

Catalogue & Price List

• Colours in the catalogue are as close to the real colours as the limitation of the printing process will allow. All colours are for descriptive purposes only.
• Dimensions are in mm and are approximates only and may vary.
• Prices are subject to change without prior notice.
• You must get a written consent from us if you wish to download and store any product images you plan to use as materials for the creation of a project, website or publication from Heartlands Furniture website, Catalogue and CD.